Brett Sadler

Archive for the tag “work”

Working Out Loud

working out loud

Are you someone who likes to work out loud?

I have long been an advocate of working out loud and by this I mean being open about what I am working on and seeking advice and best practice from others.

The popularity and acceptance of social media makes this task so much easier. I can just pop a quick post on LinkedIn (or a quick tweet on Twitter) asking for some best practice advice, or even just asking a question I would like the answer to. It really has produced some views and information that I can honestly say I would not have had otherwise.

Of course, it doesn’t have to just be through social media that we can work out loud. For me, its a much wider approach that can be adopted, where whole organisations can be encouraged to work out loud through a transparent culture where customers and stakeholder views are really valued. I’m not talking about sharing trade secrets or commercially sensitive data, but just letting customer and stakeholders know what an organisation and its staff are working on and allowing them to help shape and influence this journey.

I realise that not every organisation operates a values drive culture where you are encouraged or even able to work out loud, but for me this should be the panacea for an organisation. Frederic Laloux in his book ‘Reinventing Organisations’ sums this up perfectly:

Any information that isn’t public will cause suspicion – why else would someone go through the trouble to keep it secret?

There is something really refreshing about being open, making connections and getting the best possible outcome, all of which can be achieved through working out loud. So go on, next time you are faced with a difficult issue or wicked problem, why not try and open it out to others. You might just get a useful answer.

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The War Against Email

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I don’t know about you, but I really do hate Email.

Somehow, despite it being a tool designed to help, it has become a tool of oppression. It’s a continuous cycle of new Emails coming in, some needing a reply, some not. It often doesn’t matter if you are sending any out or not – there will always be a continuous trickle of new Emails coming in.

I have experimented in this area.

What would happen if I didn’t send an Email at all in a working day? When I tried this, I still received Emails. Granted, I have come to realise that a good portion of my Email inbox was originally generated by me – if I send an Email out with a question, it’s highly likely I will get an Email reply, but I still received a veritable ton of Emails, regardless of my actions.

I also tried checking my Emails at certain points of the day and in the Email reply automatically sent out, I explained the times I would be checking. But it didn’t work. I had a few dismissive ‘that would be nice to be able to do that’ comments from some people and ultimately, the deluge of Emails didn’t slow down at all.

I would also throw into the mix that an organisations culture or ‘Email dependency’ is a key factor. Some orgs/staff predominantly use Email as the preferred method of communication, which will in turn lead to an increase in Emails. Some time ago I conducted a wholly unscientific test of my Emails over a week long period and found over 2/3rds received and sent out were internal traffic. I may wish to change my ways, but I would argue the organisation as a whole need to sign up to this approach as well.

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I have taken some steps to try and reduce the Email stress though. Namely:

  1. Not checking my Emails constantly;
  2. Only sending out an Email if I have to (rather than say talking to someone over the phone or face-to-face);
  3. Turning off the automatic Email notifications;
  4. Having an Email purge at least once a week where I delete any unnecessary Emails or file away any I need to keep;
  5. Trying to keep my Email inbox as ‘actionable’ Emails – things I need to do something with;
  6. Deleting or filing away any ‘old’ Emails – if I haven’t had to do anything with them after several months, it’s unlikely I will need to anytime soon either.

Some of these are just common sense, but you would be surprised how few people follow them.

It’s far from a cast iron answer to dealing with Emails, but I do find the above actions help.

My main aim though is to keep my Email inbox down to around 100 Emails. This is very tough to achieve. I had a few weeks off recently and found that this has crept up to over 250, but I am working on reducing this down. For me, keeping my Email inbox in check helps me to stay focused and in control of my work.

So, what about you? Have you any tips and tricks for reducing Emails at work?

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