Welcome to my resource page for Digital self service in #ukhousing, covering areas like:
- organisation development of self service;
- improving the customer journey;
- benchmarking the best in the sector;
- from both a customer/tenant and/or staff viewpoint.
If you know of a blog or website page that covers anything Digital self service, then please tweet me @brettsadler77 with a link. Hopefully this in only the start of the links….
Connected Housing Study 2015 – Visceral Business
Housing Customer Self Service Survey Results – Yorkshire Housing Communications
Your Call – So Good – by Tony Smith
Digital Evolution – Inside housing (sign-up required) – by David Leach, Orbit Group
Trouble on Double Time – by Tony Smith
Digital Adactus Housing – Adactus Housing
How to Gamify Resident Involvement – Adactus Housing
1 in 4 milestone for ALMO’s self-service – Wolverhampton Homes
Derwent Living Technology – Derwent Living
Laying The Strategic Foundations For Online Services – Prodo Housing
Our Digital Journey so far – Halton Housing Trust
Paul Taylor’s blog deserves a special mention of its own – Paul’s posts include how to improving customer experience through digital, as well as lots of other challenging and thought provoking areas related to this.
Outside #ukhousing (but very applicable to #ukhousing)
Build better services, not just digital services – DWP Digital