Brett Sadler

The War Against Email

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I don’t know about you, but I really do hate Email.

Somehow, despite it being a tool designed to help, it has become a tool of oppression. It’s a continuous cycle of new Emails coming in, some needing a reply, some not. It often doesn’t matter if you are sending any out or not – there will always be a continuous trickle of new Emails coming in.

I have experimented in this area.

What would happen if I didn’t send an Email at all in a working day? When I tried this, I still received Emails. Granted, I have come to realise that a good portion of my Email inbox was originally generated by me – if I send an Email out with a question, it’s highly likely I will get an Email reply, but I still received a veritable ton of Emails, regardless of my actions.

I also tried checking my Emails at certain points of the day and in the Email reply automatically sent out, I explained the times I would be checking. But it didn’t work. I had a few dismissive ‘that would be nice to be able to do that’ comments from some people and ultimately, the deluge of Emails didn’t slow down at all.

I would also throw into the mix that an organisations culture or ‘Email dependency’ is a key factor. Some orgs/staff predominantly use Email as the preferred method of communication, which will in turn lead to an increase in Emails. Some time ago I conducted a wholly unscientific test of my Emails over a week long period and found over 2/3rds received and sent out were internal traffic. I may wish to change my ways, but I would argue the organisation as a whole need to sign up to this approach as well.

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I have taken some steps to try and reduce the Email stress though. Namely:

  1. Not checking my Emails constantly;
  2. Only sending out an Email if I have to (rather than say talking to someone over the phone or face-to-face);
  3. Turning off the automatic Email notifications;
  4. Having an Email purge at least once a week where I delete any unnecessary Emails or file away any I need to keep;
  5. Trying to keep my Email inbox as ‘actionable’ Emails – things I need to do something with;
  6. Deleting or filing away any ‘old’ Emails – if I haven’t had to do anything with them after several months, it’s unlikely I will need to anytime soon either.

Some of these are just common sense, but you would be surprised how few people follow them.

It’s far from a cast iron answer to dealing with Emails, but I do find the above actions help.

My main aim though is to keep my Email inbox down to around 100 Emails. This is very tough to achieve. I had a few weeks off recently and found that this has crept up to over 250, but I am working on reducing this down. For me, keeping my Email inbox in check helps me to stay focused and in control of my work.

So, what about you? Have you any tips and tricks for reducing Emails at work?

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2 thoughts on “The War Against Email

  1. Hi Brett,

    How often do you find yourself having brief one-liner conversations via email? If this sounds like you then my top tip is to switch away from email altogether and try something more like instant messaging. We use Slack now in our team which has definitely cut down on internal emails within the team. We also have Cisco Jabber which is installed across the council but I think Slack is a better platform for this purpose going forward.

    Integrates with lots of other apps too.

  2. This is something I’m thinking about when I move jobs at the end of the month – I’m moving to a new company, and one of the things I’m passionate about is how best to communicate internally. As Rob says: instant messaging is brilliant and probably worth exploring as an organisation, especially if you’ve got a remote workforce.

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