Brett Sadler

Housing Customer Self Service Survey Results

Yorkshire Housing Communications

Back in March we set off to learn more about online customer self service in housing. After crunching the numbers we can now share the results and findings. We think this is just the start of opening up collaboration, conversation and action to move forward. Below is the executive summary, our interpretation of the findings. You may have other views and that’s fine too.

Online-Service-CartoonExecutive Summary

Before distilling some of the key headlines from this study, it is worth pointing out that this is only a snapshot based on the 119 organisations that have responded to the Self Service in housing survey.

But, we have had a good sample of responses, thanks to all of you who have filled in the survey. It appears this is just the beginning of our journey – here we will run through some of the key findings:

Housing is shy to shout about services…

View original post 378 more words

Advertisements

Single Post Navigation

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

alicejanesmithblog

It's all about Housing

rosswilliams79

My thoughts.

markedlowe

Just a few words about housing, Excel and stuff

All about Marketing and Comms

Pearls of wisdom on various aspects of marketing

Evie Copland

Commercial head with a social heart: Part of #TeamDGHP, #RisingStarsCIH finalist 2016 - lover of social housing, the courteeners, sunshine and good times

Peter Hall

Thoughts on Leadership, Housing, Innovation and other stuff

Our Castle's Strength

A blog about housing, home, and the hearth.

4,000 bricks

A place for housing, communications and political debate

Roommy writes

"All that glitters is not digital"

Connected Housing

Digital business design for Housing

AdeCapon's Blog

All things digital, marketing, football and happenings

Neeley School MBA Voices

A candid look at MBA life at TCU

Leadership and Management / Turning Adversity to Advantage

Do the Right Things Right / Embrace Failure

digital adactus housing

Updates and all things digital at Adactus Housing Group

Neil Tamplin's Blog

IT & general techie type working in the Social Housing sector. Interested in ResponsiveOrg, Future Of Work & Innovation.

The SH Lawyer

The honest thoughts of a lawyer

social for the people

government social media training

John Popham's Random Musings

"Just trying to matter"

%d bloggers like this: