Brett Sadler

Housing Customer Self Service Survey Results

Yorkshire Housing Communications

Back in March we set off to learn more about online customer self service in housing. After crunching the numbers we can now share the results and findings. We think this is just the start of opening up collaboration, conversation and action to move forward. Below is the executive summary, our interpretation of the findings. You may have other views and that’s fine too.

Online-Service-CartoonExecutive Summary

Before distilling some of the key headlines from this study, it is worth pointing out that this is only a snapshot based on the 119 organisations that have responded to the Self Service in housing survey.

But, we have had a good sample of responses, thanks to all of you who have filled in the survey. It appears this is just the beginning of our journey – here we will run through some of the key findings:

Housing is shy to shout about services…

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